- 02 9191 0360
- Open to the public · Pickup only from Regents Park
- Mon – Fri : 9am – 5pm, Sat : 9:30am - 1:30pm
At Seafood Factory Outlet, we are committed to providing high-quality products directly to our community. Please review our policy regarding returns, cancellations, and refunds below before placing your order.
Perishable Items & Final Sale: Due to the perishable nature of our products and strict food safety regulations, we do not accept returns, exchanges, or change-of-mind refunds once an order has been picked up. All sales are final.
Stock Availability & Refunds: We make every effort to ensure our online shop inventory is accurate. However, if an item you ordered through click-and-collect is out of stock or unavailable at the time of order fulfillment, you will receive a full refund for the missing item(s) to your original payment method.
Order Issues & Support: If there is an issue with your click-and-collect order (such as a missing item or an incorrect order at pickup), please speak with our shop team immediately upon collection, or reach out to us directly:
